A blog about reputation, marketing and employee morale.

Mom was right. Always say, ‘thank you.’

Posted by Janet Smith on June 9, 2008

If you’re a boss, you need to thank your employees frequently for something specific they’ve done to contribute to the success of your organization. When I say frequently, I mean at least once every seven days. That’s what research by Gallup showed. Workers need to be acknowledged at least once every seven days to really feel appreciated and important and loyal to their employers.

Most bosses aren’t doing as well in this category as they think they are.  More stats: 79 percent of employees who quit a job say a major reason for leaving is that they didn’t feel appreciated. And 65 percent say they didn’t receive any recognition at all in the entire previous year.

What are you waiting for? And why are you waiting? Maybe you think you should wait until annual performance reviews to thank employees for all the great things they’ve done for you. That’s faulty logic — and your bottom line and reputation will suffer if you don’t change your ways.  It’s your best employees who really thrive on pats on the back, and they are the ones most likely to start a job search if they aren’t consistently and adequately thanked.

Like this post? Subscribe to The Goodwill Blog via RSS or email.


  1. George Garner

    There is nothing so simple, yet under-utilized as saying thanks. Just as your statistics speak to employee-employer relations, it is the same for student-teacher, teacher-parent and families too. Offering recognition to anyone is a morale booster for them and helps balance your mood by ensuring you focus on the positives, not just the “fires” and “squeaky-wheels” that seem to dominate our daily schedule.

  2. Rachel Eichenbaum

    These statistics you mention are alarming. I can’t believe how many employers don’t know that employee recognition and retention go hand in hand! It’s so simple to thank a job well-done (indeed Mom was right.) Needless to say, the effort goes a long way in building a strong foundation of employee loyalty and longevity.

    I’m going to add your blog to my RSS feed.