on April 7, 2008
In a previous post, I wrote about a workplace column in The Kansas City Star, “Lack of trust pushes employees out, consultant says.” Columnist Diane Stafford interviewed Leigh Branham of Keeping the People Inc., a Kansas City-area employee retention research and consulting firm.
Leigh told Diane, “It’s clear that workers send out signals that they’re unhappy long before they actually leave. But employers are not taking the time to find out what it would take to keep them.”
I’d like to have a conversation with every management person on the planet who doesn’t bother to find out if employees are happy on the job, feel connected, feel valued, feel appreciated, feel like they want to stay. Bosses that don’t do this are responsible for making millions of people miserable—people who would really like to work hard and contribute to the success of their employers.
I have an important message to CEOs, administrators, vice presidents, directors, supervisors, department heads, board members and leaders at all levels of all organizations, everywhere:
People matter. Your employees matter. Everyone of them, whatever their title, responsibilities, job description, education, hours worked, experience, age, personality, or potential. They all matter. And you must treat them that way—because that is what’s right and decent. There is no other way to treat a human being—particularly when you have power and control over an important part of that person ‘s life. To treat them with any less value and respect is cruel and mean.
I hope you’ll treat your employees the right way because it’s the right thing to do. But if you need another reason, here it is: If you don’t care about your employees, the reputation of your organization will be damaged. If you don’t treat your employees like they’re number one…your employees won’t make your customers feel like they’re number one.