A blog about reputation, marketing and employee morale.

When your employees don’t trust you, they quit

Posted by Janet Smith on April 3, 2008

Diane Stafford, business reporter for The Kansas City Star, writes a column I really like called At Work. She often addresses issues of employee morale. A recent column of hers was called, “Lack of trust pushes employees out, consultant says.” The focus of the column is Diane’s interview with Leigh Branham of Keeping the People Inc., a Kansas City-area employee retention research and consulting firm.

Through significant research he conducted between 2004-2008, Leigh has concluded that most employees quit because of job factors that push them out the door…not because some other company lured them away. Leigh found that in case after case, employees left because they didn’t feel their employer cared about their personal development; the company had an unhealthy culture and teamwork problems; and employees weren’t challenged in their work and were treated unfairly. And, Leigh says, “…it’s clear that workers have lost faith in those at the top.”

When employees feel that their employer and/or boss don’t care about them, or the workplace is toxic, or they feel unconnected and unappreciated, you’ve got a recipe for creating employees who can damage the reputation of their employer. If you don’t treat your employees like they’re number one…your employees won’t make your customers feel like they’re number one.

What about you? If you have any workplace stories about employees who have been pushed from their jobs, I’d love to hear about it.

Like this post? Subscribe to The Goodwill Blog via RSS or email.

1 Comment

  1. Gloria Kottick

    I have observed and have been told of poor morale because bosses played favorites for one reason or another. Often the favorite is not even particularly competent. This causes employees to feel a lack of respect and destroys the cohesion and camaraderie of the group. Of course the entire organization is affected.